Refund policy

Last Updated: October 25, 2026

At PureSense Foods, we are committed to providing quality olive oils and cooking oils. If you experience an issue with your order, please contact us so we can review the matter and help resolve it.

1. Returns

Due to the nature of food products and for safety and hygiene reasons, we generally do not accept returns of opened, used, or unsealed oil products.

If your order arrives damaged, defective, incorrect, or with a leaking bottle, please contact us so we can assess the issue and determine an appropriate resolution.

2. Reporting a Problem

Please contact us within 48 hours of delivery if your order arrives damaged, defective, incorrect, or incomplete.

To help us review your request, please provide:

  • Your order number.

  • A clear description of the issue.

  • Photos of the product, packaging, and any visible damage.

Please keep the product and its original packaging until your request has been reviewed.

3. Refund Eligibility

Depending on the circumstances, eligible cases may qualify for a refund, replacement, or another appropriate resolution.

Refund requests are reviewed individually. Products that have been opened, used, or unsealed are generally not eligible for return or refund unless required by applicable law or approved due to a verified product issue.

4. Refund Processing

If your refund is approved, it will be issued to your original payment method where possible. Processing times may vary depending on your payment provider or financial institution.

We will notify you once your refund has been approved and processed.

5. Order Cancellations

If you need to cancel an order, contact us as soon as possible. Cancellation requests can only be accommodated before the order has been processed or shipped.

Once an order has been shipped, it may no longer be eligible for cancellation.

6. Non-Refundable Situations

Unless required by applicable law or otherwise approved by PureSense Foods, refunds may not be available for:

  • Opened or used products without a verified quality issue.

  • Requests reported outside the applicable reporting period.

  • Incorrect shipping details provided by the customer.

  • Orders that have already been processed or shipped and cannot be cancelled.

7. Contact Us

For questions about returns, refunds, or damaged orders, please contact us:

PureSense Foods
Email: puresensefoods@gmail.com
Phone: +1 954-999-9621
Address: 4302 Hollywood Blvd, Suite 299, Hollywood, FL 33021, USA

We appreciate your trust in PureSense Foods and will do our best to review every concern fairly.